Returns & Refunds


Thank you for shopping with INTRODRONES.

If you are not entirely satisfied with your purchase, we are here to help.


If you received an item that is damaged or faulty we will happily replace the item at no additional cost to you. Please contact us within 48 hours after receiving yours. 

 

We will issue refunds only for those items damaged in transit, and only if we are unable to replace that item. We will not issue refunds for items confiscated by your local Customs office or for items returned for us for insufficient addresses. 

 

All sales are final. Our store do not accept Returns or Exchanges, once an item has been received it cannot be returned. We can only offer you replacements at no additional cost if it falls under below criteria:

- Items are faulty – damaged/broken or soiled upon arrival.
- Parcels that is lost in transit.


We do not accept returns or refunds if customer changes their mind after receiving their order(s).

 

It is the buyers responsibility to check with their local Customs office to make sure they are buying a product that does not violate local laws. If Customs should confiscate or return a package to us, the buyer is responsible for all shipping charges to and from us. We are not responsible for confiscated goods or undeliverable goods.

 

Note: we will not be held liable to any lost or misroute parcels. Please ensure that all the information you have provided is correct before submitting your order to prevent losses in mail or other mishaps from happening.

 

If you need to return an item due to damage by the shipper, please email us info@introdrones.com or use the form here and we will provide you with our return address.