FAQs


Q.What method of payment does your store accept?

A. We accept payment through debit/credit cards and Paypal.

 

Q. Do you ship internationally?

A. We ship to over 200 countries around the world. However, there are some locations we are unable to ship to. If you happen to be located in one of those countries we will inform you.

 

Q. How can I find the status of my order?

A. Order status can be viewed by logging into "My Account".

 

Q. Where do you ship from?

A. We ship from our partnered factories located around the World. So, please expect your items to be shipped separately (if you order more than one item) as different factories specialize in different areas of manufacturing.

 

Q. How long will it take for my items to arrive?

A. It will usually take 9-29 business days for all orders to arrive.

 

Q. Do I have to pay customs?

A. We are not responsible for any custom fees once the items have shipped. By purchasing our products, you consent that one or more packages may be shipped to you and may get custom fees when they arrive to your destination.

 

Q. Which currency will I be charged in?

A. We processes all orders in USD. While the content of the cart is displayed in several currencies, you will checkout using USD at the most current exchange rate.

 

Q. Will I receive a confirmation number when I place my order?

A. Yes, all customers will receive an order number after placing their orders.

Please contact us if you don't receive one within 24 hours.

 

Q. Is Checkout on this site safe and secure?

A. You can be absolutely sure that all purchases here are safe and secure. 

 

Q. If I enter my email address will you sell my information?

A. We do not sell our customers information. Emails are strictly for follow-up and to send newsletters of our promotions and coupons for discounts.